Last Updated: August 2026
This Refund & Cancellation Policy explains how booking cancellations and eligible refunds are handled on Barber Booking.
1. Customer Cancellation
Customers may cancel a booking according to the cancellation options and time limits displayed in the Barber Booking application.
2. Barber Cancellation
If a barber shop cancels a booking, or does not confirm a booking within the applicable confirmation period shown in the application, the customer may be eligible for a refund of the applicable booking fee.
3. Eligible Refunds
Where a refund is approved, the applicable refundable amount will be returned through the original payment method or another supported refund method.
4. Refund Processing Time
Once a refund is approved, the time taken for the amount to appear in the customer's account may depend on the payment provider, bank or financial institution.
5. Non-Eligible Situations
A refund may not be available where a customer fails to attend a confirmed appointment, cancels outside the applicable refund period, or violates the applicable booking terms.
6. Payment Failures
If a payment is deducted but the booking is not successfully created, the transaction may be reviewed and handled according to the payment provider's settlement and refund process.
7. Subscription Refunds
Barber subscription cancellation and refund eligibility, if applicable, will depend on the subscription terms displayed before purchase.
8. Referral Wallet
Referral rewards credited to a customer's referral wallet are subject to the referral program rules. Referral rewards are not automatically treated as cash refunds unless specifically permitted by the applicable program terms.
9. Contact for Refund Questions
For questions about a booking cancellation or refund, customers may contact Barber Booking using the contact information provided on the website.